FAQ

 

1. How can I contact you?

You can reach us by email at pawcedia@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Can I get a refund?

Yes, we have a 14-day return policy. You can request a return within 14 days of receiving your item. Please contact us at pawcedia@gmail.com to initiate the process.

3. What items are eligible for return?

Most items are eligible for return, except for sale items and gift cards. If you have questions about a specific item, please contact us for clarification.

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 5 business days. However, please allow additional time for your bank or credit card company to post the refund.

5. What should I do if my item is damaged or defective?

Inspect your order upon reception. If you find that the item is defective or damaged, please contact us immediately at pawcedia@gmail.com.

6. Can I exchange an item?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new product once the return is accepted.

7. How do I start a return?

To initiate a return, please contact us at pawcedia@gmail.com. We will provide you with the necessary instructions to complete the return process.

8. Are there any non-returnable items?

Yes, sale items and gift cards are non-returnable. If you have concerns about a specific product, please reach out to us for assistance.

9. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment. 

10. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that there may be certain restrictions and additional fees for international orders. Please check our shipping policy for more information.